AIHelp: AI Customer Support for E-commerce

The Problem

500+ daily messages, 8-hour response time, declining satisfaction. 80% of queries were repetitive: order tracking, returns, product specs.

Our 7-Day Sprint

Day 1: Analyzed 1,000 tickets — 78% fell into 5 categories. Day 2: RAG architecture with pgvector + Shopify API integration. Day 3-4: Chat interface, RAG pipeline, bilingual support. Day 5: Admin dashboard with conversation analytics. Day 6: Fine-tuned prompts, edge case testing. Day 7: Gradual rollout on Shopify + Facebook Messenger.

Results

• 78% auto-resolution rate
• 30-second response (from 8 hours)
• 60% cost reduction
• 4.7/5.0 customer satisfaction