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PayFlow was handling 500+ customer support tickets daily with a 4-person team. Average response time was 6 hours, and customer satisfaction was declining. They needed to scale support without proportionally scaling headcount.
VC fund tracking 15 portfolio companies in 30+ Google Sheets. Previous $40K agency attempt failed after 3 months.
500+ daily support messages, 8-hour average response time, 5-person team overwhelmed. Previous chatbot attempts with rule-based systems failed.
A restaurant chain with 12 locations in HCMC was losing 30% of reservations due to phone-only booking. Staff spent 3+ hours daily managing reservations.